These terms of service outline the rules and regulations for the use of JIT Salary Negotiation, LLC.’s Negotiation Service. The terms and conditions apply to all coaching provided by JIT Salary Negotiation, LLC.

(“the Coach”) to any individual or organization (“the Client”) and constitute the contract for the service to be provided by the Coach for the Client. The term ‘coaching’ covers salary negotiation coaching and coaching sessions for Clients and, where applicable, includes mentoring or supervision services provided by the Coach or others.

The date that the payment takes place shall be deemed the start date for the Service. Payment and/or participation by any individual in the first paid coaching session constitutes acceptance of these terms and conditions.

Service

1. The Coach will support the Client through the negotiation process in the plan purchased by the Client. The Coach will answer questions and help strategize a plan for the Client’s situation.

2. Where Email support is offered, the Coach will attempt to respond to emails within 5 hours, during business hours, though some cases may require up to 24 hours.

3. JIT Salary Negotiation, LLC. operates between the hours of 8 am-5 pm EST, Monday-Friday. The Coach may, at their discretion, be available outside of those hours, however, all communication should be kept to operating hours as much as possible.

4. The Client accepts full responsibility for their decisions and course of action.

5. We do not provide compensation ranges or reports.

6. We do not guarantee coach-matching.

7. We do not provide immigration or tax advice.

8. We do not provide therapy or counseling services.

Payment

Fees for the coaching packages and sessions are payable in advance as part of the submission process when completing the submission form unless otherwise agreed. Where payment has not been received by JIT Salary Negotiation in advance of the first coaching session, the Coach is not obliged to provide the session. The service fee will be collected at the end of the submission form and before the Client schedules a date and time for their first coaching call. Certain clients may be eligible for the payment plans. In such cases, JIT Salary Negotiation, LLC. will send a payment plan option to the Client after the payment negotiation process is complete and before the Client begins the first coaching session with JIT Salary Negotiation.

Scheduling a Coaching Session

Prior to purchasing a coaching package or sessions, the client can schedule a free 15-minute consultation with JIT Salary Negotiation to discuss their situation and to see what plan is right for them.

After purchasing a coaching plan, the first coaching session can be scheduled using the link provided in the confirmation email sent to the client within 24 hours after the submission form and payment is received.

If the Client purchases a plan that includes multiple coaching sessions, a new scheduling link will be sent to the Client after each session or it can be coordinated with a member of JIT Salary Negotiation, LLC. team until the Client has no sessions left.

Eligibility

Eligibility guidelines for different packages are available on the Services page.

We do not support negotiations for New Grad/Intern Conversion offers at this time. If you have an offer like this and would still like to book and attempt the negotiation, please note that we do not guarantee any increase in your offer.

Between Calls

Where possible, Clients are requested to submit any information requested by The Coach relating to assignments at least 24 hours before the coaching call. This will allow both the Client and Coach to prepare for the call. The Coach may provide feedback on completed assignments.

For plans that include text and email support, the Client may contact the Coach by text or email between calls to seek clarification regarding the negotiation process or for administrative purposes (e.g. how a Client reschedules a coaching call or make a payment). Additional coaching may also be provided between calls by email.

Rescheduling & Cancellations

If a Client needs to reschedule a coaching call, they should provide at least 24 hours notice by email to the Coach and/or to [email protected]. No refunds will be given to Clients for unused follow-up calls/sessions. In exceptional circumstances, the Coach may need to reschedule a coaching call. In those instances, the Coach will also give the Client advance notice where practical. When a Client pays for a plan in advance they must have the coaching call(s) that they have paid for within 30 days for the Silver package, 60 days for the Gold package, and 90 days for the Diamond package, or their payment for services is forfeited.

All notices of cancellation must be written and delivered by email to [email protected] at least 48 hours in advance for a full refund. This refund is only valid if services have not commenced in any way.

Confidentiality

Personal information (defined as name, email, and phone number) supplied by Clients will be treated as confidential. It will not be disclosed to a third party without the Client’s prior permission, saved where required by law, or where action might be necessary to prevent harm to the Client or someone else. Clients are completely free to discuss the use of the service with anyone.

Early Termination

In exceptional circumstances, such as inappropriate behavior by the Client, actual or potential conflict of interest, or other reasons, the Coach can decide to terminate the service to the Client early or refuse or be unable to provide further coaching services to the Client. In such a circumstance the Client will be given reasonable notice of termination by the Coach where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

Guaranteed Increase & Money Back Guarantee

JIT Salary Negotiation guarantees that Clients following the advice of their Coaches will receive an offer increase from the initial offer in Total Compensation (including but not limited to base salary, stock compensation, and any bonuses) at least equal to the amount of what the clients paid for their package; $1,500 in Total Compensation for the Silver package, $2500 for the Gold package, and $5,000 for the Diamond package. If the Client’s final accepted offer does not meet these guidelines, they are eligible for a full refund of the coaching package, except the $300 (Silver), $500 (Gold), and $1000 (Diamond) to help compensate the coaches for their time.

• If the Client has multiple offers, this guaranteed increase only applies to the final accepted offer.
• These Offer Increase Guarantees and full refunds are offered only to clients who purchase the Salary Negotiation Coaching Packages.
• No refund or offer increase guarantee offer to the One-time Salary Negotiation Session (Professional, Senior, or Leadership) that is not part of the salary negotiation packages.
• The Client may not be eligible for a full refund if an offer is frozen or rescinded due to market conditions or if the Client ends up not receiving an offer post-interview.
• The Client is not eligible for this guarantee if the Client is considering a new-grad / student programs offer or if the Client is considering a contract-to-full-time / intern-to-full-time conversion offer.
• The Client is not eligible for this guarantee if the Client deviates from their Coach’s guidance.
• The Client is not eligible for this guarantee if the Client has previously already negotiated or had compensation conversations prior to making the booking with their Coach. The Client is not eligible for this guarantee if they do not have an accepted offer by the end of period of the service.

Additionally, the Guarantee is null and void if:

• The Client fails to provide complete and accurate documentation within the required timeframe.
• The Client makes any changes, counteroffers, or accepts modifications to the compensation package without consulting and receiving prior approval from JIT Salary Negotiation.
• The Client goes “off script” and does not follow the guidance or instructions provided by JIT Salary Negotiation during the negotiation process.

To request the process, please email [email protected] and our team will follow up within 48 hours.

Eligibility Requirements:

To qualify for the Guarantee, the Client must provide verifiable proof of the following:

• Years of Experience: Documentation that substantiates the Client’s professional experience relevant to the role under negotiation.
• Initial Offer: A bona fide initial offer (the “Initial Offer”) from the prospective employer, detailing the proposed compensation package, including base salary, bonuses, equity, and other financial components.
• Final Offer: A final offer letter (the “Final Offer”) from the prospective employer, issued after the completion of the Service, which details the agreed-upon compensation package.
• 4-Year Compensation Projection: Documentation comparing the projected total compensation over a period of four (4) years following the acceptance of the Final Offer, including all forms of compensation such as base salary, bonuses, equity, and other financial benefits, to the original 4-year compensation outlined in the Initial Offer.

Clients must submit all required documentation within 14 days of receiving their Final Offer to remain eligible for the Guarantee.

Intellectual Property

JIT Salary Negotiation, LLC. reserves the right to collect anonymous compensation and offer details (example: salary, vesting schedule, etc) from information or documents that the Client shares with the Coach. Information collected may be used to help other Clients in their negotiations just as the Client may have benefitted from the collective knowledge gathered. Anonymized information collected may be used for marketing purposes and JIT Salary Negotiation, LLC.’s compensation transparency products and services.

Indemnification

The Coach will seek to enable the Client to improve his/her compensation and to achieve the desired outcome(s). Outstanding results can be achieved when Clients commit and follow a clear plan. The Coach has no liability for any loss incurred by any Client, whether financial or otherwise, following the commencement of coaching sessions, or for any perceived failure by the Client, whether justified or otherwise, to achieve a material improvement in compensation or to achieve their desired outcomes or goals.

Feedback

Feedback about the service is welcomed and can be given during a coaching service or by writing to JIT Salary Negotiation, LLC. at [email protected].

Agreement

By scheduling or purchasing a salary negotiation service with JIT Salary Negotiation, LLC., the Client agrees to the terms of service outlined above.